FAQs
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I shoot on a duel-card camera, meaning your photos/video are recorded to two SD cards. From there, all media is backed up to a hard drive and I do not erase those SD cards until all media is delivered.
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Wedding galleries and media can be expected 8-12 weeks from wedding day. I do have the right to extend this at any time if needed.
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Photos: online gallery via Pixieset
Video: personal folder through Google Drive
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Photo and video can both be booked through me depending on availability.
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To be straight up and blunt with you, no. I take lots of pride in my work; I want to give you the best results. RAW files aren’t a good reflection of my work, and something I don’t have the storage and means to send out. If there is something specific you’d like to have (ex. the full first look clip), just ask!
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Customer service and making sure my clients are in love with their files is my #1 priority. Please reach out to me within 24 hours of receiving your final product if there are any problems or issues. I’d love to fix them.
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I store your gallery for a year in Pixieset due to limited space. I encourage you to download all files ASAP. I will send out an email when the year mark is coming up, to let you know your gallery will be removed soon.
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Absolutely!
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Absolutely! I actually prefer to create your timeline myself, or to work closely with your photographer to do so. We know best when it comes to how much time is needed for different parts of the day.
If you have any other questions or concerns, please feel free to reach out to me directly at hello@epcreativestl.com